SMSOfficer | Support

Microsoft certified service provider

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	Before filling the support inquiry, we suggest you to check whether your question is already listed here: Please select a category of interest: Are there any setup fees with SMSOfficer? No. First of all, you receive a bulk of 10 credits which should be used for service trial. Then you may purchase credits bulk or subscribe for monthly plans through the Prices page. There are no additional service fees by your mobile operator. What is a credit? A credit lets you send a text message up to 160 English characters or 70 non-English characters. How do I send an SMS Text Message from MS Outlook? Once you Sign Up with SMSOfficer, you’ll find a Text Message command which is available under the New drop down. Important: use the international format for your recipient number (e.g. +14155708928 for US/Canada or +447949149888 for UK) * If you can’t find the Text Message command, please close your Outlook, wait about 20-30 seconds and launch it again. Also, you may check if the OMS item is listed under the Help->Disabled Items and enable it. How do I check my credit balance? Your credit balance can be found under My Account on www.smsofficer.com . You can purchase credits via the SMS Credits link. Will I get charged also by my mobile operator? No. All the text messages are routed via SMSOfficer and not get charged by the mobile operator. * Note: Some US mobile carriers may charge the recipients for receiving incoming text messages. Is it possible to purchase one bulk for a corporate and assign to the relevant users? Yes. We offer the Business Control Panel solution which allows business subscribers to purchase one bulk and share within the corporate users. More information can be found here. Is the recipient able to reply the text message? Yes. When the recipient replies from his mobile phone, the message goes to the sender’s cell phone or Outlook Inbox according to the sender preferences. When I am sending a text message to my own number I see a special sender ID number, why? Whenever you send a text message to yourself, a special number is set so if replied it will go back to your Outlook Inbox only. This is per the mobile carriers policies. However, the appropriate sender ID number will be set when sending to other numbers, according to the reply option specified. * You can always Contact Us on any question or comment

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